| IBF Management is a firm that recognizes that superior customer experiences begin with the design, development and implementation of a superior product or service. In support of these operating principles we have identified a select group of professionals and partnered with industry specialists to assist our clients with a range of professional consulting, supply, engineering, integration and management services supporting the telecommunications industry .
Our consultants, on average possess over 20 years experience, and have designed and managed large-scale operations and technology projects gaining first-hand knowledge, the benefit of "lessons learned."
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| Network Technology
Our consultants have international experience in a wide range of technology for wire, data, and video in reengineering and greenfield environments. In the area of wireless we have experts in TDMA, GSM, CDMA 1X EV-DO and UMTS. Areas of experience include the Network Operation Center, Field Maintenance, Network Engineering, planning, and design. Technical expertise ranges from legacy circuit switching, softswitch, routers, servers, transmission, signaling, protocol analysis, and base stations.
Our personnel excel in their technical ability, process and interface development, management skills, knowledge transfer capability, Network versus Element management and cultural sensitivity. Our team is up to date on the eTOM model, TMF legacy models and ITIL. Our personnel are flexible to support the FCAPS structure or the Operations Support and Readiness, Assurance, Fulfillment, and Billing functions.
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In today’s environment, a successful enterprise requires a clear and sustainable competitive advantage in the marketplace. A strategic differentiation can be gained by focusing on the single most important element of success – the customer. A business can ensure a competitive advantage by managing the customer relationship and providing world-class customer care, field support and billing services as efficiently as possible.
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There are several evolutionary drivers – regardless of industry – that are having a profound impact on customer service: strategic value of customer care, an enterprise approach to customer relationship management, operational innovation, technological advancements and customer expectations.
Learn more about our approach to mastering the customer experience...
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