| IBF
MANAGEMENT
Mastering the Customer Experience SM
IBF Management is a
firm that recognizes that superior customer experiences begin with the design,
development and infrastructure of a product or service. In support of these
operating principles we have identified a select group of professionals to
assist clients with a range of professional consulting, integration and
management services for Customer
Contact Centers,
Field Services Operations and Network Technology design, development and
operations, focused on the
telecommunications industry. Our consultants, on average possessing over
25 years experience, have designed and managed large-scale operations and
technology environments – providing first-hand knowledge and experience of
"lessons learned" and the "continuous improvement" cycle. |
| Network Technology
Our consultants have international experience in a wide range of technology for wire, data, and video in reengineering and greenfield environments. In the area of wireless we have experts in TDMA, GSM, CDMA 1X EV-DO and UMTS. Areas of experience include the Network Operation Center, Field Maintenance, Network Engineering, planning, and design. Technical expertise ranges from legacy circuit switching, softswitch, routers, servers, transmission, signaling, protocol analysis, and base stations.
Our personnel excel in their technical ability, process and interface development, management skills, knowledge transfer capability, Network versus Element management and cultural sensitivity. Our team is up to date on the eTOM model, TMF legacy models and ITIL. Our personnel are flexible to support the FCAPS structure or the Operations Support and Readiness, Assurance, Fulfillment, and Billing functions. |
We are continuing to update our website, in the interim, please review the
About IBF section of our website for details on our leadership team or our Contact
Us section for additional information. |
In today’s environment, a successful enterprise requires a clear and sustainable competitive advantage in the marketplace. A strategic differentiation
can be gained by focusing on the single most important element of
success – the customer. A business can ensure a competitive advantage
by managing the customer relationship and providing world-class
customer care, field support and billing services as efficiently as
possible.
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There are several evolutionary drivers – regardless of industry – that
are having a profound impact on customer service: strategic value of customer
care, an enterprise approach to customer relationship management, operational
innovation, technological advancements and customer expectations.
Learn more about our approach to mastering the customer experience...
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